Privacy Policy

Effective Date: 06/15/2023

Last Updated: 01/2/2025

1. Introduction

Welcome to Oaluxx.com (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your information when you visit, make a purchase, or otherwise interact with our Site. By accessing or using our services, you agree to the practices outlined in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of our Site and services immediately.

2. Information We Collect

We collect different types of personal information to provide and improve our services:

A. Information You Provide Directly

• Personal Identifiers: Name, email address, phone number, billing/shipping address.

• Payment Information: Credit/debit card details or PayPal information (processed securely by third-party payment providers; we do not store payment details).

• Account Details: If you create an account, we store login credentials.

• Customer Support & Communication: Any messages, inquiries, or feedback you provide to us.

B. Information Collected Automatically

• Device & Browsing Data: IP address, browser type, operating system, referring URLs, and interactions with our Site.

• Cookies & Tracking Technologies: We use cookies to personalize your experience, store preferences, and analyze website traffic. You can manage cookie preferences in your browser settings.

C. Information from Third Parties

• Shopify (our e-commerce platform) collects data necessary to process transactions.

• Analytics providers (such as Google Analytics) collect browsing and interaction data.

• Advertising platforms (such as Meta Ads and Google Ads) may receive anonymized data for targeted marketing.

3. How We Use Your Information

We use your personal information to:

✅ Process transactions (order fulfillment, payment processing, refunds).

✅ Provide customer support and respond to inquiries.

✅ Enhance user experience through analytics and website improvements.

✅ Send promotional offers and newsletters (only if you opt-in).

✅ Ensure security and prevent fraud or abuse.

✅ Comply with legal obligations (tax reporting, regulatory requirements).

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), UK, or Switzerland, we process your personal data under the following legal bases:

• Performance of Contract (e.g., processing your order).

• Consent (e.g., email marketing, non-essential cookies).

• Legitimate Interests (e.g., fraud prevention, analytics).

• Legal Obligations (e.g., tax reporting, consumer protection laws).

5. How We Share Your Information

We do not sell your personal data. However, we may share it with:

A. Service Providers

• Shopify (e-commerce platform)

• Payment processors (e.g., Stripe, PayPal)

• Shipping providers (e.g., USPS, FedEx, UPS)

• Marketing & analytics tools (e.g., Google Analytics, Meta Ads)

B. Legal Compliance & Security

We may disclose information to comply with legal obligations, enforce policies, prevent fraud, or protect users’ rights and safety.

6. Your Rights & Choices

Depending on your location, you have the following rights:

A. GDPR Rights (EU/EEA, UK, Switzerland)

• Access: Request a copy of your data.

• Correction: Update inaccurate information.

• Deletion (“Right to be Forgotten”): Request data removal (subject to legal obligations).

• Portability: Receive data in a structured format.

• Restriction & Objection: Limit or oppose processing in certain cases.

• Withdraw Consent: Unsubscribe from marketing communications anytime.

To exercise any GDPR rights, contact us at privacy@oaluxx.com.

B. CCPA Rights (California, USA)

• Right to Know: Request details on data collected and shared.

• Right to Delete: Request data deletion.

• Right to Opt-Out: Prevent the sale of personal data (we do not sell data).

• Right to Non-Discrimination: We do not penalize users for exercising rights.

California residents can submit CCPA requests by emailing privacy@oaluxx.com.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

✔ Improve website functionality

✔ Track shopping cart and order details

✔ Analyze traffic and user behavior

✔ Deliver personalized advertisements

You can adjust cookie settings in your browser or opt-out of tracking via Google Analytics and other third-party tools.

8. Data Retention & Security

• We retain personal data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

• We implement security measures (encryption, secure servers, access controls) to protect your information. However, no system is 100% secure.

9. Third-Party Links & Services

Our Site may contain links to third-party websites (e.g., payment processors, shipping providers). We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Children’s Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us to remove it.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or by updating the “Last Updated” date at the top of this page.

12. Contact Information

For questions or privacy requests, contact us at:

Oaluxx.com Privacy Team

✉ Email: sales@oaluxx.com

📍 Address: 3343 Peachtree Rd NE Ste 145 #2223, Atlanta, GA 30329 USA